Analytical CRM Software – Definition and Key Features
So you’ve gathered up some data. Now how do you get real value out of it for your business? Enter analytical CRM applications. Software in this category works to make data …
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How to Use Twitter for Customer Service: Lessons From Elon Musk
Customer service genius For business owners still unsure how to use Twitter to create great customer service, lessons from Musk can help your business go from average to remarkable. Customers …
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The Benefits of Reading Fiction in a Digital Age
“In a secular age, I suspect that reading fiction is one of the few remaining paths to transcendence, that elusive state in which the distance between the self and the …
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Switching Things Up: How to Affect Change in Yourself
Change is one of the constants which exists from the day we are born until the day we die. We spend our whole lives changing, physically, mentally, and socially. Even …
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Xerox PARC and the Origins of GUI
Before Graphical User Interface (GUI) came along, using a personal computer was outrageously clunky. To do anything, you’d type text commands into a command-line interface. You had to know the …
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Diffusion of Innovations: How Adoption of New Ideas and Technologies Spread
What is diffusion of innovation? Innovations are never adopted all at once. Different people come to them earlier and later. It can take a long time for new concepts and …
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The Godfather of UX: Don Norman & User-Centered Design
Today we take the acronym UX for granted. But the concept of user-centered design was once fringe and freaky. The first person to hold a position that had “User Experience” …
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Question Mark (?) Why Do We Use One — History and Usage Tips
What is a question mark for? On the surface, the answer is simple. We use question marks as glyphs to denote an interrogation point. Or query. The symbol creates emphasis …
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20 Strategies to Retain Employees
Introduction 41.4 million American employees left their jobs in 2018, according to a national study conducted by Work Institute. A recent report by Compdata Survey & Consulting reveals that employee turnover in America …
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Current State of CRM 2021
As we catch our breath at the end of 2019 and look forward to 2020, we can see just what a major year it has been in CRMLand. First off, …
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