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February 24, 2021

Top Customer Relationship Management (CRM) Softwares

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Analytical CRM Software – Definition and Key Features

September 29, 2020September 30, 2020 - by admin - Leave a Comment

So you’ve gathered up some data. Now how do you get real value out of it for your business?  Enter analytical CRM applications. Software in this category works to make data …

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How to Use Twitter for Customer Service: Lessons From Elon Musk

September 29, 2020September 30, 2020 - by admin - Leave a Comment

Customer service genius For business owners still unsure how to use Twitter to create great customer service, lessons from Musk can help your business go from average to remarkable. Customers …

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Benefits of Reading Fiction
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The Benefits of Reading Fiction in a Digital Age

September 29, 2020September 30, 2020 - by admin - Leave a Comment

“In a secular age, I suspect that reading fiction is one of the few remaining paths to transcendence, that elusive state in which the distance between the self and the …

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Switching Things Up
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Switching Things Up: How to Affect Change in Yourself

September 29, 2020September 30, 2020 - by admin - Leave a Comment

Change is one of the constants which exists from the day we are born until the day we die. We spend our whole lives changing, physically, mentally, and socially.  Even …

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Xerox PARC
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Xerox PARC and the Origins of GUI

September 29, 2020September 30, 2020 - by admin - Leave a Comment

Before Graphical User Interface (GUI) came along, using a personal computer was outrageously clunky. To do anything, you’d type text commands into a command-line interface. You had to know the …

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Diffusion of Innovations
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Diffusion of Innovations: How Adoption of New Ideas and Technologies Spread

September 28, 2020September 29, 2020 - by admin - Leave a Comment

What is diffusion of innovation? Innovations are never adopted all at once. Different people come to them earlier and later. It can take a long time for new concepts and …

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Godfather of UX
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The Godfather of UX: Don Norman & User-Centered Design

September 28, 2020September 29, 2020 - by admin - Leave a Comment

Today we take the acronym UX for granted. But the concept of user-centered design was once fringe and freaky. The first person to hold a position that had “User Experience” …

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Question Mark
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Question Mark (?) Why Do We Use One — History and Usage Tips

September 28, 2020September 29, 2020 - by admin - Leave a Comment

What is a question mark for? On the surface, the answer is simple. We use question marks as glyphs to denote an interrogation point. Or query. The symbol creates emphasis …

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20 Strategies to Retain Employees
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20 Strategies to Retain Employees

September 27, 2020September 28, 2020 - by admin - Leave a Comment

Introduction 41.4 million American employees left their jobs in 2018, according to a national study conducted by Work Institute. A recent report by Compdata Survey & Consulting reveals that employee turnover in America …

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Current State of CRM
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Current State of CRM 2021

September 27, 2020September 28, 2020 - by admin - Leave a Comment

As we catch our breath at the end of 2019 and look forward to 2020, we can see just what a major year it has been in CRMLand. First off, …

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